Terms and Conditions

Unless the company agrees in manuscript to any alteration or other condition the buyer’s order is accepted subject to the following terms and conditions, which apply to whole.

Your receipt of an electronic form of order confirmation does not signify our agreements & acceptance of your order, nor does it establish confirmation of our offer to sell items. Tilers Trade Tools reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item or products.

Credit Cards

We accept the following credit cards: Visa and Mastercard Currently. There is no surcharge for using your credit card to make purchases. Please be sure to provide your billing address and telephone number. Incorrect information will cause a postpone in processing your order. Your credit card amount will be billed upon placement of your order. You may be needed to undertake a security check to process your order on our website during purchasing.

Direct Deposits

We accept Direct Deposits at Tilers Trade Tools and strongly recommend it for amount higher than $300. Orders are processed upon receipt of a money into our bank account. Please allow up to 2-4 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds cleared up and payment is received.

Out-of-Stock items:

We will ship your product as it becomes available. Usually, products ship by the next business day depend on which method have been chosen, excluding orders received on Sunday or any major holiday. However, there may be times when the product you have ordered is not in stock which will postpone fulfilling your order. We will keep you informed of any products/items that you have ordered that are out-of-stock and not available for immediate shipment. You may cancel your order at any time prior to shipping.


Goods supplied by the Company are guaranteed to be free from defects in materials and workmanship in accordance with the manufacturer’s warranty. This warranty does not cover the replacement of any defective goods without prior written consent from the Company.

Typo Mistake

In the event a product/item is listed with an incorrect picture, an incorrect price due to typographical mistake or mistake in pricing information received from our suppliers, Tilers Trade Tools will have the right to reject or cancel any orders placed for product/items listed incorrectly. Tilers Trade Tools shall have the right to reject or cancel any such orders whether or not the order has been confirmed and payment has been processed. If payment has been taken for the purchase and your order is cancelled, Tilers Trade Tools will immediately issue a refund back to your account following the same method of payment done for such goods or items.

Prices & Promotions:

Online, Trade & Promotion Offers May Vary. These prices are subject to change at any time.

If you have any question please shoot us an email on Info@tilerstradetools.com.au

Lowest Price Guarantee:

if you find a lower price than ours for same/identical stocked items with a competitor than we will not only match it, instead we will give it to you by 5% less. You can obtain the price beat guarantee for online transactions.

Multiple Product Orders

For a multiple product order, we will make every intent to ship all products involved in the order at the same time. Products that are not available at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. But you will not be charged for the rest of the products to be shipped to you when they become available to our warehouses.

Free Delivery Offer Terms & Conditions

Offer excludes isolated areas or territories within Australia(Christmas Island, Norfolk Island, NT, WA 6215-6797, etc.). Total order weight must be below 20KG with a maximum package width of 1m and package volume of 0.25m³.

Our Free Delivery Offer is only for metro areas. for all non metro areas extra shipping charges is required and should be paid before goods get dispatched from one of our warehouses in any state. there might be a transaction fees charges (3%) if clients change mind or do not want to pay the extra shipping cost. 

Extra Shipping cost may be required for remote and regional area even if you have already paid express or standard cost. 

If your postcodes do not get supported by fast way, direct freight express or Australia post- an extra shipping charges is required  even if you think you are in metro areas in any state. 

A quote may be required for orders that exceed 20KG, have excessive dimensions, are being delivered to rural areas or have been listed with incorrect weights/dimensions. Christmas Island and Norfolk Island are not eligible for free shipping.